Shipping policy

1. Shipping Schedule

DELIVERY TIME = PROCESSING TIME + TRANSIT TIME

– Order Cut-Off Time

Our order cut-off time is 6:00 PM (Eastern Standard Time). Orders placed after this time will be processed the next business day. This helps us maintain an efficient shipping process and ensures that you receive your products quickly and accurately.

– Order Processing Time

Processing time will take 1 to 3 business days (Monday to Saturday). After receiving your order, we carefully check the quality of the product to ensure it meets our standards before shipping it to you.

– Shipping Time

Estimated delivery times may vary depending on your shipping location. Once your order is processed and shipped, shipping times range from 7 to 15 business days (Monday to Saturday). Please note that this is an estimate and times may be affected by factors beyond our control, such as bad weather or customs issues. While we cannot guarantee an exact delivery date, we always try to give you the best estimate based on the information available.

2. Shipping Fees

We charge a flat shipping fee of $6.99 for all orders.

3. Shipping Providers

Ernserr.store works with FedEx to ensure that every order is delivered on time and safely. With FedEx’s reliable service, you can rest assured that your product will arrive to you quickly and intact.

4. Order tracking

You will receive a confirmation email or text message with a tracking identification number and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your ID, please check our delivery confirmation email.

5. Shipping Zones

We offer shipping to all addresses within the United States. If you need assistance with shipping outside the United States, please contact our customer service department. Please note that import duties and taxes may apply to international shipments, and the customer is responsible for these charges.

6. Changing the Shipping Address or Order Information

We understand that changes to your order information or shipping address may be necessary after your order has been placed. Please contact our customer service department as soon as possible if you need to make a change. We will try to assist you, however, we cannot guarantee that a change can be made after your order has been placed.

7. Undeliverable Package

The customer is responsible for any additional shipping costs incurred in returning or retrieving a package if the package is deemed undeliverable due to an incorrect or incomplete address provided, or if the package is refused by the recipient. These circumstances are beyond our control.

8. Contact us

Mon – Fri | 8:00 am – 6:00 pm (EST)

Email: support@ernserr.store

Address business: 6013 43rd Ave, Hyattsville, MD 20781, USA