FAQs

1. How do I place an order at Ernserr.store?

Simply browse through the fashion items you like, select your desired size, color, and quantity, then click the “Add to Cart” button. When you’re ready to check out, simply access your shopping cart and follow the steps to complete your order.

2. Can I track my order?

Yes, once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number to track the shipping status of your order on the carrier’s website.

3. How long does it take to ship?

Delivery times typically range from 7-15 business days, depending on your shipping location. Please note that these times are estimates and may vary due to factors beyond our control.

4. How much does shipping cost?

We charge a flat shipping fee of $6.99 for all orders within the United States.

5. What is our return policy?

We accept returns within 30 days of receipt. To return, the item must be in its original condition, unused, and with all accessories included. Please contact us via email for detailed instructions.

6. Who can I contact if I have a problem with my order?

If you have any problems with your order, please contact us via email at [email protected]. We will respond and resolve your issue promptly.

7. What payment methods do you accept?

We accept payments such as PayPal and Payoneer.

If you have any other questions that are not answered above, please do not hesitate to contact us via email or other support channels. We are always ready to support you!